• Clear Definition of Process Deliverables.
• End to End Process & People Management.
• Accountable for proper Change management & Process improvements.
• Continously develop industry/product knowledge.
• Initiate Weekly/Fortnightly calls with Donor location.
  Work in Partnership with local ORM team for QA Tests, MIS , Audit etc.
• Create strong resiliency & Backups within the team.
• Implement Staff Professional Development plans.
• Review of  SOPs.
• Make robust escalation matrix for all the processes
• Stratification of critical process.
• Capacity planning.
• Focus on Audit & Compliance.
• Exception Tracking & Reporting.
• Reviewing Benchmarks.
• Productivity initiatives.
• Drive Monthly Forums with Donor Locations..
• Planning Career Development for staff members.
• Drive Product Initiatives across locations.
• Performance appraisals & Employee Feedback.

nowledge and Skills Sets

• Self starter with good grasping skills
  This role requires meticulous attention to detail.
• Ability to work in a deadline driven environment
• Client focused
• Uses initiative & readily questions
• Strong analytical skills
• Control orientated
• Excellent interpersonal skills and experience of handling diverse teams
• Good written & spoken English communication skills.
• Experience and understanding of  Custody Operations  preferred.

Education

• Graduates with necessary relevant functional experience OR
• Qualified professionals (e.g. CA, ICWA, Diploma MBA). 

Experience

• A minimum of  8 - 10   yrs experience in the securities industry.