Business Overview:

Treasury & Securities Services (TSS) is a leader in the delivery of global securities, cash processing and information services to multinational corporate, entrepreneurial growth companies, banks, non-bank financial institutions and public sector/government clients worldwide. TSS is made up of Treasury Services and Worldwide Securities Service (Clearance & Agency and Investor Services). 

Job Description:

The incumbent will be heading up the Delivery Management function in Mumbai with a direct reporting line to the Global Head of Delivery Management, and a dotted line report to the Asian Regional Head. Managing a team, the candidate is accountable for all functions performed by Delivery Management and the associated control framework within the group.  Excellent communication, organizational, time management and team working skills are essential, as constant communication will be required between internal functional groups, fund accounting sites and client teams across multiple locations. Key responsibilities include: 

• Head the Delivery Management function in Mumbai
• Accountable for the upload of OTC derivative cash and valuations into the Fund Accounting systems for selected client deliveries in the Asian and European time zone
• Responsible and accountable for the review of all exception processing completed by the functional teams, culminating with sign off to the Fund Accounting teams, ensuring appropriate controls are in place to guarantee accuracy and timeliness of every delivery
• Oversight of the end to end operational process, ensuring all deadlines are met
• Ensure the successful implementation of strategic architecture into the Delivery Management process
• Onboard new clients and processes whilst always maintaining an optimally efficient operational model
• Recruit and retain high caliber staff. Provide staff with challenges and development opportunities in order to continuously improve performance
• Produce MIS and KPI’s for distribution to senior management
• Ensure all controls, procedures and service level agreements are up to date and current

Qualifications:

The successful candidate must have a proven track record in leading a team of operations staff. They must have experience working in a Fund Manager/Fund Administration company and have the ability to work on multiple clients and deliveries at any given time 

Skills and Qualifications

• Strong analytical and problem solving skills including taking the initiative to drive change
• Provide forward thinking ideas on product and process development direction.
• Strategic thinking coupled with practical execution- See the global picture and ensure that specific actions are in place to deliver the agenda.
• Candidate must have a strict control focused agenda, and a thorough understanding of operational risk.
• Review key metrics to measure workflow capacity, efficiency and effectiveness of existing controls.
• Anticipate issues and drive initiatives to ensure results.
• Serve as an escalation point to all relevant parties.
• Strong communication, interaction and influencing skills

The specific experience necessary for this position is: 

• At least 5 years experience operating in a managerial capacity
• Experience and working knowledge of OTC Derivatives
• Working knowledge of WINS and ancillary systems
• Proven analytical skills
• Control focused, identifying control gaps and risks and working with a risk and controls area to close these gaps
• Self-motivation and demonstration of initiative
• Proven ability to lead, manage and motivate staff
• Proactive, motivated and willing to absorb new concepts
• Experience of bearing accountability for, and meeting, tight deadlines
• Problem solving skills
• Performing as a top level escalation point
• Implementing change
• Proven experience of building and managing relationships across a wide spectrum of internal clients at a global level
• Knowledge of capacity planning techniques and cost per trade models
• Continual desire to pursue more scalable, economical and efficient processing environments